Introduction
This Privacy Policy applies to the Ever Journal app (referred to as "Application"), run by Code Your Reality (referred to as "Service Provider"). This document outlines how the Application collects, uses, and protects user data. By using the Application, you agree to the terms of this Privacy Policy.
Information Collection and Use
The Application collects certain types of information when you download and use it. This information may include:
- Device Information: Your device’s Internet Protocol (IP) address, operating system, and other technical data.
- Usage Data: Pages visited within the Application, timestamps of visits, time spent on pages, and overall usage time.
- Personal Information: The Application may request personally identifiable information such as your name and email address to enhance user experience.
The Application does not collect precise location data from your mobile device.
The Service Provider uses this information only to:
- Provide Ever Journal: your account and sign-in, saving what you write, and keeping it in step across the web and the apps.
- Write your biography with Eve: drafting and updating your chapters, choosing Eve's questions, writing out voice answers and looking at your photos (see Your Story and AI Processing).
- Bill for Eve+: subscriptions, payments, refunds and billing questions.
- Answer your messages and send notices about your account, the service and changes to these policies.
- Keep Ever Journal secure: preventing fraud, abuse and unauthorized access, and finding what goes wrong.
- Improve Ever Journal: seeing, across everyone, which features are used and where people get stuck.
Your Story and AI Processing
Ever Journal's biographer, Eve, uses AI to write and update your biography. To do that:
- What you tell Eve (your answers to her questions and the details you give during sign-up, such as your name, birth date and birthplace) is stored in Google Firebase and sent to Anthropic, PBC, the provider of the Claude AI models, to write your chapters and choose Eve's next questions.
- Photos you add are resized on your device before upload, which removes their location and camera details. Eve looks at what's visible in them (never who is in them) to add settings and details to your story.
- If you sign up with Google, we copy your Google profile photo into your account as your profile photo. You can replace or remove it in Me at any time. A photo you upload there is resized on your device first, like other photos.
- When you type where you were born or grew up, the letters you've typed so far are sent to Google Maps Platform to suggest matching towns and cities. Only the place you choose or type is saved.
- When you answer by voice, your recording is stored in your account and sent once to AssemblyAI, Inc. to be written out as text. Once we have the text, we ask AssemblyAI to delete the transcript from its systems. You can edit the text before Eve uses it.
- Entries you hide from Eve are never sent to an AI provider and never appear in your book.
- Under Anthropic's commercial terms, data sent through its API isn't used to train its models. Anthropic may keep it for a limited time for safety and abuse monitoring, as described in its own privacy policy.
- Your biography is private to your account unless you choose to share it.
Sensitive Information
A life story can include sensitive information, such as your health or medical history, your religion or beliefs, a disability, or having been the victim of a crime. You decide whether to write about these. In Me, you can also choose topics Eve won't ask about, such as health or loss.
- If you write about them, the Service Provider handles that information only to write your biography and run Ever Journal for you, as this policy describes, and never for analytics or any other purpose. By writing it in Ever Journal, you consent to that.
- You can hide an entry from Eve, so it's never sent to an AI provider and never appears in your book. You can delete your account, and everything in it, at any time.
- When you write about other people, such as a family member's illness, please do so with care, and ask them first where that's appropriate.
Third-Party Services
The Application uses third-party services that have their own privacy policies regarding data collection and processing. These include:
- Google Firebase (sign-in, database and file storage)
- Anthropic (Claude AI models, which write your biography)
- Google Maps Platform (suggesting place names as you type where you were born or grew up)
- AssemblyAI (writing out voice answers as text)
- RevenueCat and Stripe (Eve+ subscriptions; we never see your card details)
- Vercel (website hosting)
- Google Analytics for Firebase (counting visits and which features are used)
- Firebase Crashlytics
These providers are all in the United States. They may collect, store, and use your data in accordance with their own privacy policies.
The Service Provider may share collected information with third parties only in the following circumstances:
- Legal Compliance: If required by law, such as responding to legal requests, subpoenas, or government inquiries.
- Protection & Security: To protect the rights, safety, and security of users, detect fraud, or enforce legal terms.
- Service Providers: With trusted third-party partners that assist in app functionality, provided they comply with data protection standards.
Cookies and Analytics
The website uses Google Analytics cookies, and the iPhone and Android apps use Google Analytics for Firebase, to count visits and see which features are used, such as signing up, answering a question or opening a chapter.
- Analytics never receives what you write, your photos or your recordings, nor your name or email address. Your account is identified only by a random ID.
- People in the European Economic Area, the United Kingdom and Switzerland are asked before analytics is used. Until then, the website sends Google only cookieless signals, and the apps send nothing.
- Ever Journal shows no ads and uses no advertising cookies or advertising IDs.
- You can change your choice at any time with “Cookie choices” at the bottom of the website, or with “Share usage statistics” in the app’s Me tab.
Data Retention and Opt-Out Rights
- What you write, your book and its history of changes, and your photos and recordings are kept while your account exists, so Eve can keep writing your book.
- When you delete your account in Me, all of it is deleted straight away (see Delete Your Account). Copies of deleted photos, recordings and downloads can stay in Google Cloud's recovery storage for up to 7 days before they're erased. If you can't sign in, write to [email protected] and we'll delete your account within 30 days.
- Book and data downloads are deleted 30 days after they're made. A backup you upload to restore your data is deleted once it has been restored, and after a day in any case.
- Voice recordings are sent to AssemblyAI once, and we ask it to delete the transcript as soon as we have the text. Anthropic may keep what's sent to it for a limited time for safety, under its own policy.
- Purchase records that Apple, Google and Stripe keep follow their own terms and tax law. Anonymous usage statistics and crash reports, which aren't linked to your account, follow the retention periods of Google Analytics for Firebase and Firebase Crashlytics.
Opt-Out:
You can stop all data collection by uninstalling the Application using standard removal processes on your mobile device or app marketplace. On the website, you can turn analytics cookies off with “Cookie choices” at the bottom of the page; in the app, turn off “Share usage statistics” in Me.
Seeing, Correcting and Deleting Your Data
You can ask the Service Provider to:
- Tell you the purposes for which your personal data is used.
- Disclose your personal data to you, including the records of any provision of it to third parties.
- Correct, add to or delete your personal data.
- Stop using or delete your personal data, or stop providing it to third parties.
Write to [email protected] from the email address on your account (or say which account it is) and tell us what you're asking for. We'll confirm that it's you, then act without undue delay. You can also download everything you've written from Me at any time, and delete your account there.
Children's Privacy
- The Application does not target children under 13 years of age.
- The Service Provider does not knowingly collect personal information from children under 13.
- If a child under 13 has provided personal data, it will be immediately deleted upon discovery. If you are a parent or guardian and believe your child has provided personal information, please contact [email protected] for prompt action.
Security Measures
The Service Provider takes reasonable precautions to safeguard your information:
- Data is encrypted in transit (HTTPS) and at rest, where Google Firebase stores it.
- Access rules let each account read and write only its own data, and only the server can change your book.
- Administrative tools are open only to named administrators.
- Payments are handled by Stripe; card details never reach the Service Provider's systems.
- Personal data is handled by the providers listed under Third-Party Services, all in the United States. The Service Provider takes their measures and that country's privacy laws into account when choosing them.
However, no internet-based service is 100% secure, and the Service Provider cannot guarantee absolute security.
Changes to this Privacy Policy
This Privacy Policy may be updated periodically. Any changes will be posted on this page with the date they take effect, and you are advised to review it regularly. We'll tell you in the app or by email before an important change. If we ever want to use your personal data for a purpose that goes beyond what this policy describes and isn't reasonably related to it, we'll ask for your consent first.
Contact Information
For any privacy-related questions, requests or complaints about how your personal data is handled, please contact:
- Code Your Reality
- Email: [email protected]
By using our platform and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.